How can we help?
Questions about a puzzle, your account, saved progress, or Emozle+? Get in touch with the Emozle team.
Contact support
Tell us what happened and what you expected to happen. A screenshot can help us understand the issue.
Never send your password, verification codes, or full payment card details.
What to include
- Your device model and iOS, Android, or browser version.
- The Emozle app version, if you are using the app.
- The game mode and puzzle title or date, if relevant.
- The steps that led to the problem and any error message.
- For account issues, the email address associated with your Emozle account.
Common questions
My Emozle+ purchase is not showing up
Make sure you are signed in to the same Emozle account and store account you used for the purchase, then reopen Emozle with an internet connection. If access is still missing, email us with the purchase platform, approximate purchase date, and order or receipt reference. Please do not buy Emozle+ again to troubleshoot.
Emozle+ is a one-time purchase, not a recurring subscription. For refunds, use the refund process provided by the store where you purchased it. For website purchases, contact us.
My saved progress is missing
Use the same sign-in method and Emozle account you used before. Progress saved only on a device may not be available on another device until it has been backed up to your account. Avoid clearing app or browser storage while troubleshooting, and contact us if your progress is still missing.
I cannot sign in
Check your internet connection and use your original sign-in method: Apple, Google, or email. For email sign-in, use the password recovery option if needed. An Apple Hide My Email address may be different from your usual email address.
How do I delete my Emozle account?
Sign in, open Settings, then Save & sync progress, and choose Delete account. Review the confirmation before continuing. If you cannot access your account, email support@emozle.com for help.
Deleting the app from your device does not delete your account. See our Privacy Policy for information about data handling and retention.
A puzzle or shared link is not working
Send us the puzzle title or date, game mode, and the shared link if you have one. Include a screenshot and explain whether the issue happens in the app or on the website.
An ad did not unlock an extra play
Rewarded ads must finish and confirm the reward before an extra play becomes available. If an ad fails or you believe you earned a reward but did not receive the play, send us your device details, the game mode, and the approximate time it happened.